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Repairs

We will repair any item purchased through cbjewels.com or directly from Che Bella Designs. Items purchased through our retailers must be returned to the retailer to process the repair. We do not support products that have been purchased from a non-authorized Che Bella Designs retailer.

We offer repairs on Che Bella Designs jewelry purchased on cbjewels.com and directly from Che Bella Designs due to production fault. We are happy to provide repairs due to reasonable breakage or production fault free of charge for one year from the date of purchase on cbjewels.com and on jewelry purchased directly from Che Bella Designs. All items returned for repair will be inspected. Please understand that due to the handmade aspect of our jewelry pieces will vary slightly and may contain natural imperfections. These will not be considered as damaged goods and items worthy of our 1 year free repair policy. Note also that due to the nature of our products, we may not be able to order certain components needed to repair older items.

After one year, repairs will incur a $26.95 charge plus any associated material costs and return shipping charges. An estimate of the repair charges will be sent to you before the repair is completed.

Any elective repairs, such as alterations, chain lengthening, etc, or errors by the customer including excessive damage will incur a $26.95 charge plus the cost of any additional materials and shipping.

Please allow 4-6 weeks for the processing of your repair (excluding holidays)-please note that if material for your repair is not in stock, your repair may take longer.

To contact us regarding a repair or alteration submit this form and a representative will provide you with detailed instructions on how to return your item to us for repair, and will provide you with an RA number. Repairs mailed to our studio without an RA number will not be accepted.

Please note that our Web customer service hours are 9:30 am to 5 pm, Monday through Friday, Pacific Standard Time, and if your request is sent to us on a Friday, you may not hear from us till the following business day (Monday). If you don't receive a response in a timely manner check your junk mail folder!


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